Large UK Distribution Facility   |    Standard Next Day Delivery   |   Quality Assured Products

Soyang Europe is a leading manufacturer and distributor of digitally printable media and surface coverings for the Signage, Design, Marketing, Construction and Decor sectors. We are committed to maintaining the trust and confidence of our clients holistically, whether this is face to face, verbal or written. In particular, we want you to know that we do not sell, rent or trade any form of personal information with other companies and businesses for marketing purposes. Soyang Europe will only use any information provided by individuals and companies for business purposes. Within this policy, you will find why we collect any specific information, how we use it, any circumstances under why the information may be disclosed to others and how we keep it secure. 

The nominated Data Protection Officer for Soyang Europe is Amy Mashiter.

To assist with compliance: Catherine Mashiter and Jill Maude.

Types of Data We Collect

Website Cookies

During the use of Soyang Europe’s webpage, the use of cookies are used for a number of purposes. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site. We use several types of cookies on the webpage and you are notified when accessing the site through a pop up, which you can ‘agree’ to. Cookies can be enabled or disabled by following the instructions on your browser.

The cookies utilised help facilitate navigation and the use of various options, such as filling out forms, security etc. Alongside this the customisation option to enable changing of language etc.

Google Analytics

When someone visits www.soyang.co.uk we use a third party service, Google Analytics, to collect anonymous statistical information such as the number of visitors to the site. This is in compliance with Article 22 of Law 34/2002 of the Information Society Services, in the analytical cookies treatment, we have requested consent in their use.  All of this is to improve the services. Cookies added by google analytics are governed by the privacy policies of google analytics. This can be disabled at any time.

Lead Forensics

When someone visits www.soyang.co.uk we use a third party service called, Lead forensics, to collect standard log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. The information is only processed in a way that does not identify anyone. We do not make, and do not allow Lead Forensics to make any attempt to find out the identities of those visiting our website.

Wi-Fi

When within Soyang Europe’s headquarters, guests have the ability to access the organisations free Wi-Fi. When accessing this, the company does not collect any information from the individual or allow any other organisation to do so.

 

Mailing Lists

As part of the registration process for our e-newsletter, we collect email addresses which, we obtain for a couple of reasons: to tell you about information you’ve asked us to tell you about; to enable you as an individual the ability to access any further requested information. We do not rent or trade email lists with other organisations and businesses.

We use a third party provider, Mail-Chimp, to deliver our newsletter and our marketing company has the access rights to this, to enable them the ability to send out e-newsletters on our behalf. We do not make or allow mail chimp or the marketing company to find out the identities of those utilising the mailing lists. Mail-Chimp gathers statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimps privacy policy. You can unsubscribe to general mailings at any time day or night by clicking the unsubscribe link at the bottom of any of our newsletters or by emailing our Data Protection Officer;

Amy Mashiter

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Quick Quote Requests 

Soyang Europe utilise a ‘Quick quote’ request system on our website, this enables individuals to request information and receive correspondence from the sales team to gain the information they require. This is purely business to business related, with all information being requested via the request form. Individuals at this time have the ability to ‘opt-in’ to the newsletter too.  Soyang Europe use a marketing company to deliver the quick quotes, they receive a copy of the request as a double measure to ensure the quote has been received. We do not make or allow the marketing company to find out further identification of those utilising the quick quote system, as such they have no authorisation to add them to the mailing list without consent.

 

Purchasing Accounts 

When you purchase media from Soyang Europe, the information provided on the credit application form will be stored on our office system, based at Calder House in Altham and backed up on cloud storage. To gain a credit account with Soyang Europe, companies will be checked through ‘credit safe’ to understand the credit risk associated with each customer and to protect the business. This is part of Soyang Europe’s credit application terms and conditions, businesses will be given the result upon completion of the report. The company will then have 21 days to challenge the decision in writing. The company may share details with our dedicated credit management agents as per the terms and conditions of account, though please be assured we do not share personal details with any other company without consent.

If in the circumstances of no credit account, your payment details e.g. credit card information, will not be stored by us.

 

On the occasions where you pass your own customers’ details onto us, this signifies that you comply with the new general data protection regulations (GDPR) and that you have made your customers aware of what you do with their data – which they have given you permission to use. 

 

Third Parties 

Soyang Europe may share information for account purposes, this is in line with our terms and conditions and forms part of our credit management. Information will only be shared if required and may incorporate personal details to assist the company in our ability to complete business holistically. Soyang Europe may disclose information to the extent that we are required to do so by law and if required, in connection with any legal proceedings or prospective legal proceedings.

Soyang Europe’s marketing specialists have access to the email information of any subscribers or requests, this is purely for marketing assistance. We do not allow third parties to use any information for their own benefits.

 

Retention of Data 

We will keep your information provided for as long as necessary for business use, or for a period up to 10 years, unless you specifically request removal in writing. The DPO will notify you of the final decision in writing within the 30 day timeframe specified by law. You have the right at any time to make a complaint to Soyang Europe.

 

Use of Photography 

Images used for any Soyang Europe exhibition will be taken on a password or fingerprint sensitive business device, which will be cloud disabled, this will be used for marketing purposes and will only be accessible to our marketing company when provided the encryption code. This all will form part of the exhibition privacy policy – available to view at all exhibitions the company attends with a stand.

 

CCTV 

Soyang Europe Ltd. Utilise CCTV technology for security measures and for the health and safety of staff members. The CCTV system is non audio and when on the business premises there are signs to ensure visitors understand it is in use, visitors have free access to the privacy policy when on the premises.

 

 Access to Your Personal Information 

You are entitled to view, amend, or delete the personal data that we hold. Email your request to our Data Protection Officer Amy Mashiter at This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing:

 

Amy Mashiter

Data Protection Officer

Soyang Europe Ltd.

Calder House

Metcalf Drive

Altham

Lancashire

BB55TU

 

Changes to this Privacy Policy 

Soyang Europe Ltd may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed on how we are protecting your personal data.

If you have any questions on these policies, please contact us by email to This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will do our best to answer your questions. Version: 24.05.2018